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DJ Use Only is a Brisbane-based business that serves customers all across Australia. We strive to deliver to every location within the country. Once your order is confirmed and payment has been approved or received, we will process and dispatch your order. We can deliver to PO Boxes or Postal Lockers in Australia if the size permits. If not, we will contact you for an alternative delivery address.
We strive to provide our customers with the best online shopping experience. To achieve this, we offer free standard delivery for all orders over $100. For orders under $100, a standard delivery fee of $9.99 applies.
However, if you live in a very remote area or an area that requires light aircraft or barge transport, or if our national courier company does not provide door-to-door service to your location, an extra delivery charge may apply even if your order amount is over $100 and qualifies for free shipping. In such cases, we will contact you to inform you of any additional charges.
Please note that we do not offer free express shipping. If you would like to have your order delivered via express shipping, additional charges will apply.
To request express shipping, please contact us by email at info@djuseonly.com.au or by phone at 0731897900. We will check if your area is eligible for express shipping and provide you with a quote for the additional charge.
Payment for express shipping can be made separately through direct bank deposit or our online payment checkout. If you do not agree to accept or pay the express delivery charge within the specified timescale, we will send your order via standard post.
We do not accept any international orders.
Please note that the delivery timeframe may vary depending on your location and the delivery options you choose. Estimated delivery dates are based on tracking information or tracking links provided by the courier. We are not liable for any delays in delivering your order.
At DJ Use Only, we believe we should offer the customer the best possible advice and customer service. We are always here to give you the best shopping experience, you can always reach out to us by the methods displayed on our contact page.
If something that you have purchased from us is not right, or if you change your mind, depending on different criteria, we would be able to provide different solutions. Please see the different scenarios below for eligibility and qualification.
If the product(s) have not been opened, unboxed and packaging remains intact, we are able to return the product(s) for a full refund or exchange. Shipping fees are non-refundable (if any) and will deduct from your total refund amount.
If the product(s) have been opened, have damaged packaging, or are still in a “re-saleable” condition, or may be accepted back at our discretion, we will refund the amount minus a restocking fee of 30% of the invoiced value. The restocking fee incurred because the returned product(s) is no longer sold as brand new. Shipping fees are non-refundable (if any) and will deduct from your total refund amount.
If you would prefer to exchange the product(s) for something else, rather than receive a refund, please come and visit your local store. To qualify for an exchange, your purchase must be returned within 14 days from the date the product is received, undamaged, unused and in their original condition (remains intact). Please bring along your proof of purchase (normally your receipt) and valid photo ID. Please keep in mind that any difference in price between your new product and the one you’re exchanging will need to pay the difference (if your new product costs more than the one you’re exchanging) or we will refund the difference (if your new product costs less than the one you’re exchanging) via the same method used for the original payment.
If you receive a delivery and find that the product(s) are damaged, it is important to report this immediately. If the product is damaged at the time of delivery or collection, you should inform the courier or reject the shipment, please contact us immediately. Please ensure to report any damage with photos evidence and attached in the email info@djuseonly.com.au.
Where DJ USE ONLY is obliged to refund your payment (due to any return/reject/ cancel order, or for any other reason), we will use our best endeavours to process your refund in a timely manner.
Your refund or credit will be processed once the product(s) has been returned and assessed to be in good condition. A friendly reminder, all the shipping fees are on the customer’s responsibility and are not refundable. Even for “Free Shipping” product(s) we reserve the right to deduct the actual shipping cost from your total refund amount to cover our administration cost (for change of mind). All the return shipping fees are the purchaser’s (customer’s) responsibility, you will pay the carrier when you ship your return or we will deduct from your refund amount. To qualify for a refund, your purchase must be returned within 14 days from the date the product received.
Refunds will be processed by us using your original payment method(s) within 2-10 business days (Monday – Friday 10 am to 4 pm Brisbane time, excluding public holidays). The actual time it takes for you to receive your refund may vary depending on the processing time of your financial institution or other payment provider. Cash refunds will be processed on the same day, if possible.
Refunds for product(s) purchased using a Visa, Mastercard, American Express Gift Card or other accepted gift cards may be credited back to the original gift card up to its original value, in accordance with the card’s individual Terms & Conditions. Refunds typically appear on the gift card within 7-10 days, although this may vary depending on the merchant and their policy.