Delivery Policy

We provide multiple delivery options: carrier delivery or pick up at our store. Please check the delivery options below for the details of each delivery option. We aim to package and dispatch your premium products within 1-3 working days after your order has been confirmed through our payment gateway. There may be occasional delays from external factors such as issues from carriers, but please rest assured that we will keep you informed along the way. While we take great care in packing your order, we cannot guarantee damages caused on the way to your place. Your satisfaction and premium shopping experience are our top priorities. If your product arrives damaged, please notify us with photo evidence within 7 days of arrival. If your parcel’s tracking information has not been updated after a day or two, please contact us directly – we will look into this and provide you an update. It is your sole responsibility to ensure that the delivery address you provided is accurate to avoid any charges for re-delivery or shipment redirection.

Delivery Options

DJ Use Only is a Brisbane-based business that serves customers all across Australia. We strive to deliver to every location within the country. Once your order is confirmed and payment has been approved or received, we will process and dispatch your order. We can deliver to PO Boxes or Postal Lockers in Australia if the size permits. If not, we will contact you for an alternative delivery address.

Free Shipping Over $100 - Standard Delivery (2–12 business days)

We strive to provide our customers with the best online shopping experience. To achieve this, we offer free standard delivery for all orders over $100. For orders under $100, a standard delivery fee of $9.99 applies.

However, if you live in a very remote area or an area that requires light aircraft or barge transport, or if our national courier company does not provide door-to-door service to your location, an extra delivery charge may apply even if your order amount is over $100 and qualifies for free shipping. In such cases, we will contact you to inform you of any additional charges.

Express Shipping - Express Delivery (1 –2 business days)

Please note that we do not offer free express shipping. If you would like to have your order delivered via express shipping, additional charges will apply.

To request express shipping, please contact us by email at info@djuseonly.com.au or by phone at 0731897900. We will check if your area is eligible for express shipping and provide you with a quote for the additional charge.

Payment for express shipping can be made separately through direct bank deposit or our online payment checkout. If you do not agree to accept or pay the express delivery charge within the specified timescale, we will send your order via standard post.

International Shipping

We do not accept any international orders.

Please note that the delivery timeframe may vary depending on your location and the delivery options you choose. Estimated delivery dates are based on tracking information or tracking links provided by the courier. We are not liable for any delays in delivering your order.